How can we help?

Current Residents

For General Support

For Repairs

Open 24/7

General Support Operating Hours

We use a ticketing system to track all inquiries and route you to the right person for the right support, as quickly as possible.

Our team is on call from Monday - Friday for general support. Our hours differ a little depending on how you get in touch:

Text & Email Support: 9am-5pm ET

Phone Support: 9am-4pm ET

Online Chat Support: 9am-5pm ET (via your Great Jones Owner or Resident app)