How can we help?

Prospective Owners

Call (866) 504-2251

Email hello@greatjones.co

What happens once we start working together?

How do I transition my properties from our current PM to you?

When do I receive my rent?

Text (239) 266-9651

Call (866) 504-2251

Email support@greatjones.co

How do I login to the Owner Portal?

How can I track my portfolio’s financial performance?

Asked & Answered: FAQs about your Financials

For General Support

Text (239) 266-9651

Call (866) 504-2251

Email support@greatjones.co

For Repairs

Call or Text (407) 553-9696

Open 24/7

How to get in touch during COVID-19

How do I submit a maintenance request for my home?

What forms of payment can I use to pay my rent?

We use a ticketing system to track all inquiries and route you to the right person for the right support, as quickly as possible.

Our team is on call from Monday - Friday for general support. Our hours differ a little depending on how you get in touch:

Text & Email Support: 9am-5pm ET

Phone Support: 9am-4pm ET

Online Chat Support: 9am-5pm ET (via your Great Jones Owner or Resident app)